Do you think the jeweler will exchange my one year old wedding ring for a ring of equal value?
August 31st, 2007
CS asked:
My wedding ring is designed with floating diamonds (I think that’s what they’re called?) and in the last year I have had to take it in to get tightened like 8 times. Now they’re lose again! And I just took it in less than 3 weeks ago. This is really getting to be an inconvenience. I’m thinking about asking if I can trade it for a different style. What do you think my chances are?
My wedding ring is designed with floating diamonds (I think that’s what they’re called?) and in the last year I have had to take it in to get tightened like 8 times. Now they’re lose again! And I just took it in less than 3 weeks ago. This is really getting to be an inconvenience. I’m thinking about asking if I can trade it for a different style. What do you think my chances are?
no.. once your ring is worn, they consider it ‘used’ and they say it’s worth less value. so they will only give you a percentage of what you paid for it in the first place.
so to get a ring of equal value, you will have to trade in your old ring, plus pay a little bit more to make up the difference.
Hey, it’s worth a shot.
They probably wont exchange it but you can get a different setting and have your current diamonds placed into the new setting. It will be much cheaper that way as well.
I think it depends on where you got it from and their policy. My ring is from Robbins Bros and as long as you take it in every 6 months to get it cleaned and inspected it can be exchanged for 100% of its original value.
Take it to the jewelry store where it was purchased. Ask to return it on the grounds it is not wearable with diamonds coming loose eight times in a year. Everything sold in this country has a “warranty of marketability” clause. This simply means when you buy something it has to do what it is intended to do. A ring is to be worn. A toaster is to make toast. If they don’t do what they are supposed to, they are covered.
If they still refuse, write a very simple letter to your State Attorney Generals office. ( Google: your state, Attorney General) Give all the facts about who you spoke with, dates that you brought it in to be repaired, how long it took to repair it, how well you take care of it by not banging it on anything, a copy of your receipt if you have one, etc. This is the quickest and easiest way to get justice with something you buy but can’t use through no fault of yours.
Give it a try . I assume your taking it to the same jeweler you bought it from? There shouldn’t be a problem. My son bought his wife’s ring with the center stone set high and on an angle, the diamond kept on getting loose , and they had the setting changed, one year later.