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i would go back to the store and complain! something of that expense should not be losing diamonds that quickly. ask them to do something about it. i would think they would help out somehow.

if not, take it to a local family jeweler type place. these usually have skilled jewelers on site to help you. the chain places usually send it away to do any work on it. the people that work there are sales people not jewelers. good luck!!!

My center stone fell out about two years after I got it. It is heart-shaped and the jeweler explained to me that it’s hard to put that in the prongs because of the shape. He also told me to take it off when I wash my hair because every time my hair snags in it, it loosens the prongs. When the prongs get too loose, of course your stones are going to fall out.

I also had an episode where I took the ring into another jewelery shop and one of my smaller stones fell out (I have two peridot in my wedding ring…my husband’s birthstone, and we also got married in August) She put it in her fancy cleaning machine, and brought it out missing a paridot. I told her to go back and find it, and it was in her machine. She wanted like $50 to put it back in. The jeweler who made the ring put it back for free. I think she may have intentionally knocked it out to try to get money out of me!

I wouls suggest making an appointment to speak with a manager at the Store that your ring was purchased. There is NO reason why you should have lost this many stones this quickly. A reputable jewler should want to preserve their “name” and be willing to help out and remedy the problem. However, if you get nowhere with them, I would find a jewler that is more willing to help you out! I, personally, choose to use a family owned jewler, rather than a chain store. I have found him to be more accomodating and suiting to my preferences! He custom makes most of his pieces, including every one of my items I have ever purchased from him! I would assume that if you could find someone similar in your area, you would probably get further. Howeverm if you want to deal with the store/company you purchased it from originally, you could also contact a regional manager, etc. Someone in higher authority will be more concerned with the Company’s overall image than just a basic employee!

Secondly, a tip for future care. I stop by and have my jewelry checked monthly. It works out great actually because he cleans them and makes sure nothing is getting loose. Most jewelers and jewelry stores do this as a courtesy and thus it is free of charge! And this will develop a personal relationship between you and the store, which will help you out if you have further problems in the furture.
Also, my jeweler has always told me that I should take my rings off (my setting is a high solitare with baguettes on the sides) when washing dishes, gardening, showering, etc. He said this will aid in keeping them sparkly longer and will also help to keep the stones from loosening or any damage from occuring to the prongs! However, in your case, if you have had to return it 3 times to have work done in only 4 years, you should not be having the problems you are having!
Maybe the prongs should be replaced all together and basically start over! Check around and see! Good luck!

Did you have the ring sized several sizes up or down? Doing that throws the band out of round, which puts pressure around the band and on the prongs. If you did have the ring sized more than one or two sizes, you might want to take it to a reputable jeweler who does repair and see if they can get the shank back in round for you.

Loosing diamonds on a regular basis is unusual. There are few reasons why this happens and there might be some remedies.

- Causes.

1. The ring quality could be the best. A lot of the mall stores compromise their quality to accomodate for profits. A lot of time the rings that are cast in gold, platinum or palladium have porosity (trapped air bubbles). There are times when the prongs holding the diamonds do not have enough metal to hold it in and are not recommended for daily wear.

2. The ring over the years could have been bent out of shape, either due to daily wear and tear or due to multiple ring sizing.

3. Rings can be worn daily since they should be able to withstand daily wear and tear. However, daily wear and tear excludes wearing while gardening, going to the gym, etc. Most people unknowingly knock the ring around without ever noticing it. It just takes one quick hit at the right place to loosen the diamond, making it susceptible to falling out of the setting.

-Remedies

1. Get the ring checked and cleaned every 3-6 months. This way you will know if the diamonds are loose and you can get it tightened. This costs less and reduces aggravation than replacing the diamonds.

2. You can get all the prongs re-inforced by “Tipping”. However, this is recommended only when the prongs are thinned out or worn.

3. If you believe that the ring is of lower quality, then you can get the diamonds reset into a new similar mounting. This way you do not have to pay for the diamonds, but just for the metal casting and labor work to reset the diamonds. This ensures a completely new setting which can withstand your lifestyle at a fraction of the cost of buying a new ring.

Hope this was helpful.
Ravi K.